Enhancements to SAP BPEM

Business Process Exception Management (BPEM) is the standard SAP tool for the analysis and resolution of Mass Activities and Batch processing.

Many users of BPEM find that it does not fully suit efficient operations in large scale contact centers. BDEx offers a number of enhancements to BPEM that drive efficiency and effectiveness of your business operations:

  • The ability to forward SAP BPEM Cases to teams and organizations.
  • The ability to assign closure conditions to SAP BPEM Case Categories. This prevents BPEM Cases being closed where the underlying issue has not been resolved.
  • The ability to assign newly developed solution processes retrospectively to active SAP BPEM Cases.