Business Data Exceptions (BDEx) enables contact center agents to mark an exception or other work type and mark it for 'Inform When Resolved' action.
This will send a notification to the individual once the exception has been successfully resolved the other teams or business users who are working on the case. A common use of this functionality is when an agent is unable to work when a particular exception is holding up the business process.
The user is notified when dependent work is complete, enabling the customer to be contacted to continue with resolution activity. This reduces case handling time and ultimately improves customer satisfaction and revenue collection.