We can’t wait to get to Charlotte, North Carolina, for CS Week, a 4-day conference dedicated to customer service for utility companies.
We’re excited for three reasons…
- We’ve never been to this conference before. It was recommended to us by some of our customers who never miss it.
- We’re always hungry for the latest insight and conversations about the Utilities market that we serve and the agenda is packed full of hot topics.
- Sue Daulton, Utility Community Facilitator for ASUG and Management Analyst at Tacoma Public Utilities joins us to speak about how their customer service and customer call centers have been revolutionized through the use of our BDEx software solutions.
Achieving customer service excellence through improving exceptions handling is what our BDEx solutions are all about. So there’s nothing better than hearing about how one of our customers realized that goal.
If you’re attending CS Week, don’t miss our session, ‘Improving Exception Handling with BDEx’, it’s at 10.30-11.15am on the 27th.
Finally, a number of our customers are attending and we can’t wait to catch up with everyone and hear how they’re getting on.
It’s a fantastic opportunity for our growing customer base to meet one another to discuss how they’re using our software, share experiences, and learn from one another.
This could be the start of a formal customer user group!
If you’re in Charlotte next week, we’ll be at Booth 836 and we’d love to see you.