The ultimate insurance policy – reverse out SAP transports in minutes
I was watching my son play on his XBox at the weekend - some particularly violent shooting game. Every time he was ‘killed’ he simply re-spawned in a safe place on the map - before setting about his business all over again.
This got me thinking about a number of conversations we’ve had on customer calls recently - about transport reversal, rollbacks and backouts.
I’m often asked about the ability of ActiveControl to ‘reverse’ SAP transports - and indeed, the wisdom of actually doing it in the first place.
The point is, if you have a properly managed SAP change control process where changes are correctly documented, approved and tested - then why do you actually need a way to reverse SAP transports at all?
In truth, in most cases if the above is really true you don’t.
But this also assumes that we live in an ideal world where everything works as planned and expected - which of course we all know from experience is not the case.
Most SAP changes involve complex modifications to code and configuration that need to be carefully managed through their winding journey from development to production.
And of course, this is where SAP change control solutions come in - to assess the risk, quality and completeness of each change, and to ensure that they go through the correct testing and approval processes.
The aim of all this ‘process’ is to ensure that the operational SAP production systems that your business relies on are protected from inadvertent and poorly managed or tested changes.
How many times have you heard a change and release manager ask “What are your backout plans?”
Every SAP change has the ability to bring down business operations and even when managed with a quality change process there’s always a small risk that something can go wrong.
Maybe a change wasn’t impact assessed fully or the testing of a change might not have been as rigorous as it could have been.
When a production outage stops your business, you’ll be less concerned about who was at fault and more concerned about getting things back to normal again.
Do you really have time for the usual process to analyze, fix, test and promote through to production when the business can’t function - along with all of the re-approvals and questions along the way?
How long will that take and at what cost to the business?
According to the IT Process Institute, the average outage period is 200 minutes - or just over 3 hours - and the Enterprise Management Association tell us that 60% of outages are caused by ‘misconfiguration’.
I heard a story recently of a large call center running SAP having to send hundreds of agents home due to a business as usual ‘fix’ bringing down their SAP CRM production system.
What price can you put on lost revenue, lost customers and lost reputation? In some cases, these can lead to millions.
ActiveControl addresses this challenge through its One Step Transport Reverse - enabling an entire import run to be rolled back to revert your SAP system to its pre-import ‘operational’ state in minutes.
So your business quickly gets back on its feet and your IT department can take off their flak jackets.
Then, with the pressure off, they can properly understand the reason for the failure and put in place a long-term, robust solution.
One-Step Transport Reverse works for both versionable objects such as workbench changes and non-versionable objects such as configuration changes.
And it doesn’t only apply to SAP production systems - you can easily use it to roll back transports changes into any SAP system.
Test systems, training systems, and even multi-track development retrofits can all be reversed out with no development effort or cost.
I’d like to take credit for calling this feature the ‘ultimate insurance policy’ - but it was actually one of our customers who coined the term - the first time he recovered his SAP production system and quite possibly recovered his career prospects!
To learn more about ActiveControl and its BackOut feature - book a demo now.