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A large multinational pharmaceutical company using SAP ChaRM chose Basis Technologies to synchronize its development tracks and reduce downtime.

Overview

Embracing change with confidence  

A leading Israeli multinational pharmaceutical company with headquarters in Tel Aviv, Israel. It specializes primarily in generic drugs, but other business interests include active pharmaceutical ingredients and, to a lesser extent, proprietary pharmaceuticals.

Challenges

Significant investment in time and resource in SAP ChaRM

Running a dual track landscape consisting of ‘BAU into production’, as well as a separate project track, saw the business unable to keep both tracks aligned

Project changes were being over-written, resulting in wasted development errors, additional costs of re-doing work and increased risk of error

Solution

ActiveControl product brought synchronization to development tracks

Unique ‘merge functionality’ to address dual track landscape

ActiveControl solved errors entering the production system

Results

ActiveControl’s automated ShiftLeft analysers helped spot problems within the company’s BAU track in its production support landscape

The team could spot problems proactively before moving to later systems in the landscape

Protected the company from downtime and other business-critical issues caused by poor change management.

Optimising change management with Basis Technologies 

Basis Technologies applied ActiveControl to bring synchronization to the customer’s development tracks through its merge functionality.

Executive Summary

A large, multinational pharmaceutical company had made a significant investment in time and resource in SAP ChaRM, but a dual track landscape was seeing it experience wasted development, the additional cost of having to re-do work, and the heightened risk of errors. Now using ActiveControl in parallel to ChaRM to safely manage their dual-track landscape for six successive years, the company has been through three upgrades of ActiveControl during this time due to the value it continues to provide as part of their transformation journey.

The Challenge

A large, multinational pharmaceutical company had made a significant investment in time and resource in SAP ChaRM, running a dual track landscape consisting of ‘BAU into production’ as well as a separate project track. Among a number of critical issues, the business found it was unable to keep both tracks aligned. Specifically, project changes were being continually over-written, despite using ChaRM’s Retrofit capabilities to synchronize changes. The result was wasted development errors, the additional cost of having to re-do work and the heightened risk of errors.

The Solution

The company engaged Basis Technologies and its ActiveControl product to help bring synchronization to its development tracks through its merge functionality. Having seen the benefits this brought, the company expanded its partnership with Basis Technologies to solve even greater challenges around errors entering the production system.

The Result

The company opted to use ActiveControl’s automated ShiftLeft analyzers in its production support landscape, in order to spot problems within their BAU track before moving changes from pre-production into the production support landscape.

This enabled the team to spot problems proactively before moving to later systems in the landscape. Ultimately, this helped protect the company from downtime and other business-critical issues that arise from poor change management.

About ActiveControl

ActiveControl from Basis Technologies automates the end-to-end SAP change and release process to massively reduce manual effort and protect systems from downtime. Built specifically for SAP, it delivers a fundamentally new approach that enables companies to adopt agile development, DevOps and Continuous Delivery in SAP environments.

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