A large multinational pharmaceutical company using SAP ChaRM chose Basis Technologies to synchronize its development tracks and reduce downtime.
Overview
Embracing change with confidence
A leading Israeli multinational pharmaceutical company with headquarters in Tel Aviv, Israel. It specializes primarily in generic drugs, but other business interests include active pharmaceutical ingredients and, to a lesser extent, proprietary pharmaceuticals.
Challenges
Significant investment in time and resource in SAP ChaRM
Running a dual track landscape consisting of ‘BAU into production’, as well as a separate project track, saw the business unable to keep both tracks aligned
Project changes were being over-written, resulting in wasted development errors, additional costs of re-doing work and increased risk of error
Solution
ActiveControl product brought synchronization to development tracks
Unique ‘merge functionality’ to address dual track landscape
ActiveControl solved errors entering the production system
Results
ActiveControl’s automated ShiftLeft analysers helped spot problems within the company’s BAU track in its production support landscape
The team could spot problems proactively before moving to later systems in the landscape
Protected the company from downtime and other business-critical issues caused by poor change management.
Optimising change management with Basis Technologies
Basis Technologies applied ActiveControl to bring synchronization to the customer’s development tracks through its merge functionality.
Executive Summary
A large, multinational pharmaceutical company had made a significant investment in time and resource in SAP ChaRM, but a dual track landscape was seeing it experience wasted development, the additional cost of having to re-do work, and the heightened risk of errors. Now using ActiveControl in parallel to ChaRM to safely manage their dual-track landscape for six successive years, the company has been through three upgrades of ActiveControl during this time due to the value it continues to provide as part of their transformation journey.
The Challenge
A large, multinational pharmaceutical company had made a significant investment in time and resource in SAP ChaRM, running a dual track landscape consisting of ‘BAU into production’ as well as a separate project track. Among a number of critical issues, the business found it was unable to keep both tracks aligned. Specifically, project changes were being continually over-written, despite using ChaRM’s Retrofit capabilities to synchronise changes. The result was wasted development errors, the additional cost of having to re-do work and the heightened risk of errors.
The Solution
The company engaged Basis Technologies and its ActiveControl product to help bring synchronization to its development tracks through its merge functionality. Having seen the benefits this brought, the company expanded its partnership with Basis Technologies to solve even greater challenges around errors entering the production system.
The Result
The company opted to use ActiveControl’s automated ShiftLeft analysers in its production support landscape, in order to spot problems within their BAU track before moving changes from pre-production into the production support landscape.
This enabled the team to spot problems proactively before moving to later systems in the landscape. Ultimately, this helped protect the company from downtime and other business-critical issues that arise from poor change management.
