How VistaPrint embraced automation to reduce operational risk through a business transformation journey with Basis Technologies
Unlocking SAP’s full potential
VistaPrint is a Dutch global, e-commerce company producing physical and digital marketing products for small businesses. It is wholly owned by Cimpress plc, a publicly traded company based in Ireland. With an annual revenue of over $1.4bn, VistaPrint has more than 6,000 team members across 29 offices and manufacturing facilities worldwide, with 22 localized websites serving markets around the world.
Embracing change while minimizing risk with Basis Technologies
Vistaprint implemented ActiveControl to support a migration, remain agile, and support customer demands while minimizing risk.
A long-term customer since September 2017, VistaPrint tasked Basis Technologies with supporting its business transformation journey with a view to increasing operational efficiency and reducing time-to-value for its small business customers. Having scaled from a start-up to a global e-commerce brand, VistaPrint recognized it had become less responsive to customers and the market, and needed to react in an agile way. The partnership improved business-wide visibility, compliance, synchronization and business continuity. VistaPrint also successfully accelerated its time to market, significantly increasing the cadence of delivery from one production deployment every three weeks to daily deployments, driving value for its customers and increasing revenue by X%.
VistaPrint was facing a significant challenge that all organizations that use SAP have been confronted with in the past few years: migrating to S/4HANA.
The transformation was time-sensitive and required a seamless transition, managing the ongoing changes in the new version while mitigating risks in the old version.
Manual processes in such a huge digital transformation project were prone to errors, time-consuming, and did not provide the level of control and auditability needed for such a critical transformation.
To address these challenges, VistaPrint implemented ActiveControl, which played a pivotal role in its digital transformation strategy.
The solution enabled VistaPrint to manage changes efficiently, automate changes on different landscapes, and seamlessly transition from ECC to S/4HANA. The implementation streamlined the entire change management process and brought automation and error reduction to the forefront. The system’s capabilities to automate processes that previously required extensive manual effort transformed how VistaPrint was able to deliver on its projects.
“Our entire digital transformation over the course of the past few years, our capacity to conduct daily deployments: none of it would be possible if we didn’t deploy ActiveControl,” says Mukul Agrawal, Director of Technologies at VistaPrint.
With ActiveControl, VistaPrint was able to migrate from ECC to S/4HANA in as little as seven months. But the results of implementing ActiveControl for VistaPrint went far beyond a successful migration to S/4HANA.
The company’s change management process has become significantly more efficient, enabling continuous deployment and daily releases. The partnership enabled VistaPrint to innovate with confidence and accelerate change to unlock business value. Automation has led to substantial time savings and has reduced the risk of errors, enhancing overall project success rate across the team.
ActiveControl has relieved internal audit pressure, providing logs on who signs off, which has significantly reduced manual effort, especially in large-scale projects. Crucially, ActiveControl increased visibility, allowing Mukul and his team to orchestrate change across the business to scale with stability.
“We save so much time, effort and risk. I don’t know how we would’ve carried out some of our biggest projects without ActiveControl,” says Mukul.