Royal MailRoyal Mail reduces risk using SAP change release management tool ActiveControl
Royal Mail is the government-owned postal service in the UK. Royal Mail delivers over 59 million items every working day and has a network of 14,376 post offices.
As part of its HR transformation programme, HCL AXON made a recommendation to Royal Mail that better Change and Release Management governance would be crucial to managing a stable HR and Payroll solution for 26,000 Royal Mail employees.
Our Solution - ActiveControl
Due to a multi-phase deployment, parallel development paths would be required on the SAP landscape to enable the SAP Development team to build each programme wave and maintain the live production landscape (including Legal Payroll changes and support packs).
Basis Technologies offered an easy to implement solution that would improve Royal Mail’s SAP change and release management governance. ActiveControl enabled SAP changes to be deployed faster without disrupting the business.
Without ActiveControl, Royal Mail would have introduced unnecessary business risk with potential implications on the UK Postal Service on which many business and individuals rely on each day. Royal Mail was particularly keen on the safety net offered by the back-out feature which allows the company to reverse problematic changes to pre-import state.