Release Your Revenue Trapped in Exception Management
The world’s best performing utilities trust BDEx to power their SAP back office
Introduction
The Utilities Industry Relies on BDEx to Solve One of Its Biggest Challenges.
Exception management is business critical for organizations that are faced with significant trapped revenue. BDEx is a trusted partner for the utility industry, helping deliver exceptional service for 98 million utilities customers across the globe.
A key feature of BDEx is our best-in-class analytics and reporting tools, providing operational insight to understand current and future workloads, see where wastage lies and optimize tolerance validations. This empowers you to take a proactive stance in exception management.
Gain a Single View
Simplify fragmented processes to gain a comprehensive, customer-centric view.
Resolve Issues at Speed
Accelerate resolution times to improve your customer experience and generate significant cost savings.
Automate Work Allocation
Drive efficiency through automation and allocate work dynamically to empower your people.
Three Key Questions
How easily can you answer these questions?
How much revenue is trapped in your meter to cash cycle?
Do you know which customers are late for billing?
Enhance SAP for Utilities
Whether you’ve built in-house solutions or are reliant upon SAP’s own tools, exceptions management is complex. It can take as many as 21 steps to uncover necessary information relating to just one customer, causing considerable inefficiencies for your business. With BDEx, this is streamlined to just two steps, empowering your team to work smarter. BDEx has been designed to enhance and augment Business Process Exception Management (BPEM) in SAP, enabling your business to:
- Dynamically allocate work based upon operational priorities
- Gain a real-time, customer-centric view of exceptions
- Resolve cases 40-50% faster
- Access an automated rules engine for closure control to clear out waste and eliminate bottle necks
Let’s Redefine Customer Service With The Industry’s Must-Have Tool
Back Office Benefits
Who we work with
The World’s Leading Utilities Providers Rely on Basis Technologies
Key Features
Dynamic Work Center
Streamline the process of allocating back office work in SAP for utilities, giving managers complete visibility and control of their team’s workload.
Customer Centric Hub
Gain all relevant metering, billing, dunning and related customer information in one single, real-time, customer centric transaction.
Closure Control
Understand the link between BPEM cases and their underlying root cause, making it possible to automatically closes cases where the root cause has already been rectified.
Insights
Resources
Customer Service Excellence for Utilities that Use SAP
Learn how your organization can automate manual tasks, reduce costs and increase customer satisfaction.
