Industrial Manufacturing

Manufacturing Complexity

As Industry 4.0 equipment incorporates more sensors, processors and software alongside traditional operating technologies, entirely new categories of device are being created. Production processes, manufacturing management systems, partner ecosystems and value chains must all adapt to reflect the growing complexity of digitally-enabled connected machinery.

Changing Expectations

Customer relationships are evolving from one-time sales transactions with basic aftercare, to mass customization, personalized communications, and continuous service-based relationships with ongoing insight into product utilization. The ability to sense and respond fast to customer needs is essential to success.

New Business Models

One of the most attractive aspects of Industry 4.0 is the opportunity to design entirely new business models and revenue streams. Service-based models like usage-based pricing and predictive maintenance all deliver predictable recurring revenue, but will require major changes to order management, billing, maintenance and customer relationship management systems.

Supply Chain Resilience

Geopolitical changes and the COVID-19 pandemic have highlighted the need for resilient and diversified supply chains. The ability to adapt supply chains on the fly in response to changing conditions will require flexible software systems that can be rapidly updated.