Retail

Reimagining Retail

E-commerce has transformed retail. Data is driving a new type of personalized customer-vendor relationship and enabling informed, real-time business decisions; traditional models must adapt as new ideas like direct-to-consumer and ‘anything as a service’ grow. Speed is of the essence: retailers need the means to change SAP systems at pace in this dynamic new paradigm.

Complete Customer-centricity

Reviews and recommendations abound in the digital world, so the quality of products, services and support has become more important than ever. The most successful retail firms will become trusted partners for whom reputation as acts a differentiator and driver of repeat business. Their IT systems must be versatile enough to support these new engagements.

Omni-channel Experience

Consumers increasingly expect an experiential purchase journey. Whether digital, physical or a blend of both, the shopping experience of the future will be more memorable, convenient and satisfying than a traditional transactional store front. Retailers must leverage a range of new technologies – both hardware and software – to deliver on this promise.

Global Supply Chains

Retailers are looking towards digitally-enabled supply chains that deliver new levels of speed, efficiency and value. Modern supply chain systems must be robust enough to cope effectively with unexpected disruption, transparent enough to provide the visibility shoppers increasingly demand and flexible enough to provide greater business agility.