A customer revolution
E-commerce continues to disrupt the way consumers research, compare, decide and buy, generating an array of retail challenges and opportunities in the process. Established businesses must discover how to build a competitive, integrated omnichannel strategy; manufacturers are increasingly turning to novel sales models; and ‘digital native’ businesses face the challenges of discovery and scale. All the while, consumers demand more speed and value, even as they also search for brands that demonstrate greater social and environmental responsibility. As if that weren’t enough, COVID-19 has had a major impact, shutting down many physical retail channels and disrupting global supply chains. The need has never been greater for IT systems that can support a responsive, agile retail business strategy.
Key Challenges
Digital transformation and the power of the internet are transforming the retail experience. Consumers are harder to please, and hold more of the cards than ever, but technology provides retailers with unprecedented access and insight.
Reimagining Retail
E-commerce has transformed retail. Data is driving a new type of personalized customer-vendor relationship and enabling informed, real-time business decisions; traditional models must adapt as new ideas like direct-to-consumer and ‘anything as a service’ grow. Speed is of the essence: retailers need the means to change SAP systems at pace in this dynamic new paradigm.
Complete Customer-centricity
Reviews and recommendations abound in the digital world, so the quality of products, services and support has become more important than ever. The most successful retail firms will become trusted partners for whom reputation as acts a differentiator and driver of repeat business. Their IT systems must be versatile enough to support these new engagements.
Omni-channel Experience
Consumers increasingly expect an experiential purchase journey. Whether digital, physical or a blend of both, the shopping experience of the future will be more memorable, convenient and satisfying than a traditional transactional store front. Retailers must leverage a range of new technologies – both hardware and software – to deliver on this promise.
Global Supply Chains
Retailers are looking towards digitally-enabled supply chains that deliver new levels of speed, efficiency and value. Modern supply chain systems must be robust enough to cope effectively with unexpected disruption, transparent enough to provide the visibility shoppers increasingly demand and flexible enough to provide greater business agility.
Benefits of SAP DevOps & Test Automation
Many retailers rely on SAP systems to power businesses that feature complex, integrated processes, high transactional volumes and frequent innovations. Automation can transform the way those systems are maintained, adapted and improved.
Adapt to changing market conditions
DevOps and test automation provides retailers with the means to accelerate digital transformation. It gives them the ability to adapt SAP systems – and the business models they power – at much higher speed so that experimentation with, and optimization of, SAP-powered processes becomes easier than ever.
Basis Technologies' SAP Automation
Supports the Retail Sector
ROBOTIC TEST AUTOMATION ENGINEERED FOR SAP
Automated regression testing across your SAP
landscape, when you need it, without scripting or
test maintenance.
DEVOPS AUTOMATION ENGINEERED FOR SAP
Automation technology that gives you the flexibility to deliver
high quality change on-demand, without risk of
business disruption.
Retailers Around the World Trust Basis Technologies' Automation Software
Related Resources
10 Principles of Automated SAP Change and Release Management
Accelerating Delivery of Innovation at Dunelm Through SAP Automation
A Practical Guide to DevOps for
SAP
Unlock the Next Generation of SAP Automation Technology
The tools to support your business strategy could be in place in a matter of days. Why wait?
