Telecommunications

Evolving beyond connectivity

Telecommunications businesses are facing an unprecedented opportunity to forge an exciting and pivotal new role across industry and society.

The convergence of 5G, the Internet of Things, AI, analytics and edge computing present telcos with new possibilities to offer high-value digital services that go far beyond the underlying connectivity.

Seizing the opportunity will mean transforming the business – from the way networks are designed and maintained, to the way customer relationships are formed and nurtured.

For teams responsible for managing business-critical SAP systems, challenges will arise from the need to apply new changes fast enough to meet the organization’s transformation objectives.

Key Challenges

The pace of change in telecommunications will be felt across the whole systems landscape – from operational support systems to business support systems, CRM, and beyond.

Moving to Digital Services

Network operators have a unique opportunity to evolve beyond their role as connectivity providers, to deliver the platforms and services that will help everyone to benefit from 5G and the Internet of Things. This move to digital services will mean developing new revenue streams and business models, forging new types of customer relationship, and building new ecosystems of partners.

Real-Time Customer-Centricity

In the era of IoT and 5G-enabled hyper-connectivity, customer relationships will become real-time and ultra-personalized. Telcos will need to continuously sense and respond to the needs of each individual customer, providing dynamic service based on real-time demand. The ability to collect and act on vast amounts of customer data will be essential.

Excellence in Network Operations

Communications networks are evolving to encompass both hardware and software functions in more flexible, responsive and adaptable architectures. Designing, deploying, maintaining and managing next-generation networks – and the value-added services that run on top of them – will require agile operational support systems that can adapt quickly to new business realities.

Managing Business Risk

From a systems point of view, the move from providing connectivity to providing high-value digital services presents a number of risks. New functionality may not be delivered on time, budgets may over-run, and software defects could lead to downtime or compliance breaches. SAP teams must be confident that business-enhancing change can be delivered quickly, safely and at low cost.

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Ericsson uses DevOps automation to align SAP with a wider CI/CD pipeline

Ericsson was able to integrate their SAP landscape into their larger DevOps toolchain and successfully deliver SAP change using agile and DevOps methodologies, even in a complex multi-track environment.

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Benefits of SAP DevOps & Test Automation

For many telecommunications companies, SAP is a strategic IT investment that must adapt as networks and business models evolve. DevOps and automation allow SAP changes to be made faster and with low risk.

Accelerate digital transformation

Telecommunications companies must move fast to capitalize on the new opportunities presented by 5G, IoT, AI, analytics and edge computing. With a DevOps approach to SAP change, including automation throughout the delivery cycle, you can support business transformation at pace.

Automation Engineered for SAP

Basis Technologies' SAP Automation
Supports the Telecommunications Sector

ActiveControl

DevOps Automation
Engineered for SAP

Automation technology that gives you the flexibility to deliver high quality change on-demand, without risk of business disruption.

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Testimony

Robotic Test Automation
Engineered for SAP

Automated regression testing across your SAP landscape, when you need it, without scripting or test maintenance.

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