Utilities and Energy

Sustainability & Distributed Generation

The global goal of lower carbon usage is fostering the rise of renewable energy sources in the utilities sector. Meanwhile new technology is enabling businesses and consumers to start producing and storing their own energy, changing their expectations of traditional suppliers. Utilities need to continually adapt, and become more than commoditized energy providers.

Digitization

Smart meters and digital distribution networks can provide unprecedented insight from generation to consumption. Utilities will increasingly be able to use such data, along with features like self-service billing and AI chatbots, to improve operational efficiency and drive commercial success. Existing IT systems must be able to support this shift.

Customer-centricity

Deregulation and local sources of energy have increased competition and set a new standard for customer experience in the utilities industry. Expectations are rising while pricing and service levels become increasingly transparent, accelerating the need for differentiation through reputation, product and support.

Critical Services

Utilities have a mandate to ‘keep the lights on’ so amongst all the changes, one thing has stayed the same: outages are unacceptable except in the most extreme circumstances. Firms may be bound by extensive regulation designed to ensure safe, consistent supply, and a level commercial playing field. Proof of compliance is critical, even when changing at pace.