Leading UK retailer Dunelm increases agile SAP delivery with ActiveControl 8.2

Dallas, TX – Dunelm, the UK’s #1 homewares retailer with over 170 brick-and-mortar store fronts and a growing eCommerce presence, was looking to increase the efficiency of their SAP systems, reduce manual effort and support SAP transformation projects. Already using Basis Technologies’ DevOps automation software, the company looked to the latest release of ActiveControl 8.2 to achieve improved SAP agility and support future change management processes.

Employing SAP software for more than 12 years, homewares retailer Dunelm faced increasing challenges in maintaining their systems due to high levels of customization, a historic reliance on external development resources and an overall lack of governance and control. Compounding the issues further was the organization’s need to support different teams working independently on concurrent projects within a complex multi-track environment. 

To resolve frequent disruptions caused by major production incidents and ongoing delay of innovation, Dunelm turned to Basis Technologies’ DevOps automation software ActiveControl to help transform their SAP landscape. 

With the support of ActiveControl and its latest 8.2 release, the organization has realized significant business outcomes and benefits including a decrease in production outages, elimination of conflict and dependency issues, decreased manual effort and overall faster delivery of SAP change and innovation.

“We’ve delivered vast improvements. The quality of the development now going into QA is far better than it ever was. We are not seeing anywhere near the issues we were having in those environments. ActiveControl is a key component of that improvement and it will continue to be.”

Steve Ross, SAP Technical Services Manager, Dunelm

Read the full case study to learn how ActiveControl has enabled Dunelm to embark on SAP transformation while delivering vast improvements to development quality and SAP change processes. Read Now

About Dunelm
Founded in 1979, Dunelm is the UK’s #1 homewares retailer. With over 170 brick-and-mortar stores and a growing online presence, Dunelm offers over 30,000 product lines and supports more than 3.5 million customer visits each week. In 2018 the company’s annual revenue increased to more than £1bil (approx $1.3bil).

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