16 reasons why you should choose the BDEx suite
Utilities running SAP are increasingly looking for effective solutions to manage their most urgent business needs, such as billing and customer service.
Basis Technologies’ Utilities Industry Solutions have been designed to meet these challenges and the BDEx suite of applications has become the must-have add-on for SAP for Utilities, providing a realtime, 360° view of the customer, with an intuitive user interface designed to minimize investigation and resolution times for customer enquiries and exceptions.
Download this infographic to see how Utilities running SAP are improving their customer service and reducing exceptions using Basis Technologies' BDEx suite.
How a major US Utility reduced billing exceptions by 50%
In April 2013 a major US utility deployed a new SAP Customer Relationship Management and Billing package. However, despite extensive staff ...
Digital momentum: Redefining customer service for utilities running SAP
In the digital age, the balance of power is increasingly shifting towards the consumer. And for your business to stay on top of ...
AI, digital engagement and the re-invention of utilities' customer services
Driven by their experiences across multiple market sectors, the customer service expectations of businesses and consumers have grown ...