Accelerating Customer Excellence in Utilities running SAP
Exceptions management impacts nearly every aspect of the business.
Exceptions occur for a number of reasons – implausible meter readings, billing outsorts, invoice outsorts, system problems, incorrect information about new customers, or training issues for example – as well as inaccurate or incorrectly formatted data.
But however they are caused, they result in interruptions to the smooth flow of business processes.
Download this eBook to learn how you can improve your exception management process and reduce operational costs and hugely improve user and customer experiences.
How a major US Utility reduced billing exceptions by 50%
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