Driven by their experiences across multiple market sectors, the customer service expectations of businesses and consumers have grown exponentially over recent years. Digital-native companies like Netflix, Uber, and Amazon are seen to be setting the benchmark in terms of convenient, accessible, simple customer engagement, whilst more traditional ‘offline’ service providers often struggle to keep up.
Download this white paper to learn more about how AI solutions are rapidly becoming part of integrated customer engagement strategies, the growing relevance of chat as a communication channel and approaches that utility providers should consider to improve customer satisfaction through digital engagement.
