Dunelm Dramatically Reduces Major SAP Production Incidents with Automation

Dunelm, the UK’s #1 homewares retailer, with annual revenues in excess of $1.3 billion, selected ActiveControl from Basis Technologies to support an SAP transformation project and future change management processes.

The company had found that rather than enabling competitiveness and differentiation, its SAP systems were perceived as limiting the pace of innovation. The pace of change was slow, control and governance were limited, and incidents occurred frequently in production systems.

In order to address these issues Dunelm’s SAP team had to contend with a highly customized landscape, multi-track development, numerous external development partners and a historical lack of governance. A landscape alignment project involving migration to the cloud added further complexity.

Download this case study to find more about how ActiveControl has enabled more agile, flexible delivery of innovation at Dunelm, significantly reduced production incidents and delivered a “vast” improvement in the governance of SAP change.