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How a major US Utility reduced billing exceptions by 50%

In April 2013 a major US utility deployed a new SAP Customer Relationship Management and Billing package. However, despite extensive staff training, the company was unable to solve billing issues quickly and it struggled to uncover and resolve the root cause of issues. As a result, some customers were facing recurrent problems month on month.

Read this case study to find out how the utility was able to use the BDEx Customer Centric Hub to address their issues, resulting in a 50% reduction in billing exceptions.