How American Water leverages exception management software in its business transformation initiatives

Standard exception management in SAP CR&B is no easy task.

And when American Water deployed an integrated SAP solution in 2013 with the aim of improving operational efficiency, they were aware of the dip in productivity that utilities typically face after go-live.

With customer service at the center of everything they do, American Water implemented a solution that enabled them to transform their customer satisfaction levels and effectively resolve exceptions and exception-related problems.

Download the eBook to find out how they achieved this.