How American Water leverages exception management software in its business transformation initiatives
Standard exception management in SAP CR&B is no easy task.
And when American Water deployed an integrated SAP solution in 2013 with the aim of improving operational efficiency, they were aware of the dip in productivity that utilities typically face after go-live.
With customer service at the center of everything they do, American Water implemented a solution that enabled them to transform their customer satisfaction levels and effectively resolve exceptions and exception-related problems.
Download the eBook to find out how they achieved this.
Download eBook
Related
How a major US Utility reduced billing exceptions by 50%
In April 2013 a major US utility deployed a new SAP Customer Relationship Management and Billing package. However, despite extensive staff ...
16 reasons why you should choose the BDEx suite
Utilities running SAP are increasingly looking for effective solutions to manage their most urgent business needs, such as billing and ...
AI, digital engagement and the re-invention of utilities' customer services
Driven by their experiences across multiple market sectors, the customer service expectations of businesses and consumers have grown ...
