Major US utilities organization reduces exceptions by 70% in a week

How Tacoma Public Utilities improved billing accuracy and reduced their exceptions backlog by 70% in just a week, to reach new levels of customer service.

TPU’s Customer Services bill some of their customers up to five separate utility services. But with sluggish processes they found they weren’t able to focus on the accuracy of meter readings, negatively impacting on the customer experience.

In this eBook, discover how TPU reduced their number of exceptions by 70% with a simple software add-on solution, to greatly improve customer satisfaction.

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