Major US utilities organization reduces exceptions by 70% in a week
How Tacoma Public Utilities improved billing accuracy and reduced their exceptions backlog by 70% in just a week, to reach new levels of customer service.
TPU’s Customer Services bill some of their customers up to five separate utility services. But with sluggish processes they found they weren't able to focus on the accuracy of meter readings, negatively impacting on the customer experience.
In this eBook, discover how TPU reduced their number of exceptions by 70% with a simple software add-on solution, to greatly improve customer satisfaction.
How a major US Utility reduced billing exceptions by 50%
In April 2013 a major US utility deployed a new SAP Customer Relationship Management and Billing package. However, despite extensive staff ...
16 reasons why you should choose the BDEx suite
Utilities running SAP are increasingly looking for effective solutions to manage their most urgent business needs, such as billing and ...
How American Water leverages exception management software in its business transformation initiatives
Standard exception management in SAP CR&B is no easy task. And when American Water deployed an integrated SAP solution in 2013 with ...
