BDEx SAP for Utilities Solution
Timely, accurate back-end processes are a fundamental building block of exceptional customer service in the Utilities industry. BDEx helps you to:
- Consolidate and accelerate exceptions management
- Answer customer inquiries faster and more proactively
- Measure agent performance accurately
- Convert transactional data into insights that drive better decisions
Blade:
Late Bill Analytics
Blade SAP IS-U Billing software provides your business with a fast, effective method of discovering your late bill problem and a starting point to tackle the underlying root causes.
Boomerang:
Improve Back Office Efficiency
Boomerang SAP IS-U Back Office software lets you set expected exception volumes and sends notifications when they are exceeded, so managers can adjust workload accordingly and improve Back Office efficiency.
Torch:
Tolerance Optimizer
Unlock trapped revenue immediately with Torch, SAP IS-U Exceptions Management software. Model, analyze and adjust tolerance limits before automatically closing or releasing the affected implausible reads or outsorts.
BDEx Reporting Delivers Operational Insight
Quickly identify stuck revenue, process or efficiency gaps, and strategic what-if analysis, improving Utilities operations. Blade, Boomerang and Torch work together as part of the BDEx solution providing operational measure and reporting ideal for identifying optimization opportunities, including staff utilization. Learn more about reporting in BDEx.
The World’s Leading Utilities Providers
Rely on Basis Technologies
Utilities Solution Resources
Redefining Customer Service for Utilities
Four key characteristics utility companies are adopting to drive revenue and customer service.
AI, Digital Engagement & Revinventing Utilities Services
AI, digital engagement and the re-invention of utilities’ customer services.
Pepco Holdings Customer Case Study
How Pepco Holdings solved their late invoicing problem with a simple SAP add-on tool.
Customer Service Excellence for Utilities that Use SAP
Learn how your organization can automate manual tasks, reduce costs and increase customer satisfaction.
