Timely, accurate back-end processes are a fundamental building block of exceptional customer service in the Utilities industry. BDEx helps you to:
- Consolidate and accelerate exceptions management
- Answer customer inquiries faster and more proactively
- Measure agent performance accurately
- Convert transactional data into insights that drive better decisions
The World’s Leading Utilities Providers Rely on Basis Technologies
“BDEx brings significant value by providing the customer-centric view of all the cases, which is critically important. With just a click a user can have access to menu options that can quickly resolve the cases.”
Tammy MacLaughlin | CIS Release Lead – Business Transformation Program American Water
Utilities Solution Resources
Redefining Customer Service for Utilities
Four key characteristics utility companies are adopting to drive revenue and customer service.
AI, Digital Engagement & Revinventing Utilities Services
AI, digital engagement and the re-invention of utilities’ customer services.
Pepco Holdings Customer Case Study
How Pepco Holdings solved their late invoicing problem with a simple SAP add-on tool.