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ASUG + Basis Technologies Presents: Utility Industry Best Practices for Customer Engagement and SAP Automation

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., one of America’s largest energy holding companies will discuss Industry Best Practices for Utility Companies.

By implementing Basis Technologies’ BDEx Suite and Active Control Suite, Duke drives efficiency and labor reduction – automating the BPEM process and significantly reducing manual intervention as well as improving overall Customer Experience. Through the adoption of advanced SAP change automation, Duke achieves faster delivery of business-critical change, increase the efficiency of all change-related processes, and reduce the risk of business disruption.

Key Takeaways:

  • Adopting SAP change automation enables Duke to significantly reduce downtime and accelerate project delivery.
  • The BDEx suite automates the process of managing Business Process Exceptions
  • The Basis Platform reduces risks, automates manual tasks, and eliminates manual effort freeing up teams to focus on delivery and business innovation at speed.

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